Frequently Asked Questions
Find answers to our most common questions. However, if you don't find what you're looking for here, just reach out to us.
We offer returns one week within delivery of piece, as long as it is not custom and is unworn and returned exactly as it was sent
Please allow 2-3 weeks for production and an additional 2-4 business days for domestic shipping. Some pieces may be finished sooner—you'll receive a notification as soon as your order ships. All orders ship fully insured and require signature on delivery.
Yes, we ship worldwide. Import duties and taxes vary by country and are the responsibility of the recipient. International orders typically arrive within 4-7 business days after shipping.
All natural stones vary in color and may include small inclusions—these characteristics are part of their beauty and what make each piece truly one of a kind. If you'd like to select your stone, email us after placing your order. Otherwise, our team will thoughtfully select a beautiful stone for your piece.
Absolutely. Email us at sam@samanthamichael.com with your vision and we'll make it happen.